Контактна особа: Khyzhnyak Mykhailo
Місто (регіон): Харків

Основна інформація:

Досвід роботи Technical Support General Manager Namecheap Inc (IT-consulting / Services ), Харків 10.2017 ? 08.2019 (1 рік 10 місяців) Although it was not a C-Level position, I’ve gained a lot of C-Level experience:increased my understanding of:management stylesinfluence of traditions and culture on the companypsychology and people motivationstartups and innovations in companieschecked up my ideas on the involvement of people into the redesign of their work and on team dynamicsgained the understanding of how NOT to make business in a big companyincreased personal productivityrefreshed in mind how top-management decisions and actions look like on lower levelsetc.Results. I have done the following:built up and implemented team KPIs with support for teamworkorganized teamwork on long-term projectsdecreased overall waiting time of requests by 200%. This decrease pulled up the overall qualitydecreased people rotation by ~70% with increased moraleremoved ~80% of conflicts with neighbor departmentsbuilt and implemented processes:Quality Assuranceself-learning and selection of external/internal candidates to different roles inside the teamprepared the successor for my positionproposed and steered the main idea during the redesign of VPS/dedicated server plans. The idea was based on the request types from the IT Infrastructure Library (ITIL). Chief Operating Officer Yourserveradmin.com (IT-consulting / Services ), Харків 08.2013 ? 08.2017 (4 роки ) Restored team operability after the resignation of the previous COO. Taken over a large and angry client who was prejudiced against the company. Handled negotiation, planned, organized, controlled handover of servers and fix of post-handover problems.Implemented basic ITIL processes.Turned haywire group of individuals into strong confederates. The team was able to change clients' perception from 5-7 negative reviews to 1-5 thankful ones along with testimonials, per week.Kept the profit for a few years without significant projects from Sales in the field with high competition. I've kept it by increasing income from existing clients. COO deputy Yourserveradmin.com (IT-consulting / Services ), Харків 04.2010 ? 07.2013 (3 роки 2 місяці) Team – mostly was learning how to deal with peopleSales – prepared offers for the sales team, participated in negotiationsProject management – handled major changes and projects (PRINCE2, DSDM) Освіта National Technical University "Kharkiv Polytechnic Institute" (Харків) Integrated Technologies and Chemical Engineering повна вища, 09.1998 ? 02.2005 (6 років 5 місяців) Додаткова освіта •  Mini-MBA “Thinking Manager”, KBS, 2019 Знання мов: Англійська - Високий рівень (вільно) Додаткова інформація Особисті якості, хобі, захоплення, навички:  I help companies to optimize and manage the daily operation. I build healthy companies. If you have no doubts that: - the job in your company is done because you have processes established, - it's a COO job to build, polish and enforce them, by all means, including penalties and bonuses, - the only way to achieve maximum productivity is through setting and optimizing processes, Then please close this page now. But if you: - think there may be better ways to get the maximum from your company, - want to have maximal productivity, and don’t care how it’s achieved, - would like to have innovations through startup model, - believe in your people, and think they pull the processes and optimize them, - think that company culture and traditions is the key to its productivity, Then please drop me a message via this site or with my contacts, available above. We may benefit from each other.

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