Компанія: Oracle
Контактна особа: Mayya Chyrva
Місто (регіон): Харків

Основна інформація:

Objective
To provide expert support of our service (ETAdirect)
DUTIES AND RESPONSIBILITIES:
- Providing the first level of investigation and diagnosis for service incidents, events and support requests
- Prioritizing and handling the monitoring events and processing them based on procedure
- Sending notifications based on the defined support procedures
- Recording, routing and tracking Support Request until they are resolved
- Being the first escalation level for incident solving
- Escalating incidents and requests that cannot be resolved within agreed timescale
REQUIREMENTS:
- advanced English language skills
- advanced PC user skills
- willingness to learn
- customer support working experience
- tender knowledge of Internet technologies (web serving, email, http/https/ftp protocols)
WOULD BE A PLUS:
- understanding of Internet Security technologies (vpn, ssl, ssh)
- experience in using *nix systems (preferably FreeBSD)
- good deductive reasoning and troubleshooting skills.

Контакти:

Строк вакансії збіг. Контакти приховані